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  • Where is HaveNeed available?
    As of April 2023, HaveNeed is available to download from the iOS and Android app stores in the following territories: Australia Canada Fiji Hungary Ireland New Zealand United Kingdom United States Includes American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands
  • What mobile devices are supported?
    As of Q2 2023: Starting April 25, 2023, all iOS and iPadOS apps submitted to the App Store must be built with the iOS 16.1 SDK or later, which are supported in iOS version 13 or later. The oldest compatible iPhones are the 6s and SE models. For a list of phones that are compatible with iOS 13 or later, please see here: We currently test on Android versions 10 and newer.
  • What does Multiparty Barter mean?
    Bartering used to be between two parties, but if one of them didn't have what the other needed, then there was no trade to be had. It's called the mutual coincidence of wants, and it's why bafter has not been scaleabe...until HaveNeed introduced multi-party barter. With multiparty barter, HaveNeed can offset the haves and needs of up to 5 people in any transaction in what we call a Barter Loop, and we can create these Barter loops from a virtually unlimited number of people. For instance, if Gina has an orange and needs an apple, and Josh has an apple but needs a lime, there is no barter to be had. But if Katy has a lime and needs an apple, HaveNeed can match everyone's haves and needs so they all get what they need! In this way, HaveNeed is able to create barter opportunities that were not previously possibe.
  • What is a Barter Loop?
    A Barter Loop is a proposed or actual group of between 2 and 5 people that may result in a complete set of transactions such that everyone involved gets what they need. You may join as many proposed Barter Loops with your item as you want, and those are now considered Joined Loops specific to you. When all of the other participants of that Joined Loop also join (between 1 and 4 other people), that Joined Loop is now considered a Closed Loop and the other JOined loops are instantly deleted. For the transaction to be complete, all members of the Closed Loop must fulfill their barter obligations, at which time it is considered a Fulfilled Loop.
  • Can I join more than one Barter Loop at a time?
    Yes! With any single item, you can join as many Loops as you like. Those Loops will appear in the Loops section of the App under the Joined Loops tab. You can leave any Loop while it is in the Joined Loop state. When all of the other participants in a Joined Loop also join, it will then be considered a Closed Loop and move to that section of the app. All of the other Joined Loops for your item and everyone else's will be deleted immediately. Also, once a Loop becomes a Closed Loop, all of the participants are obligated to fulfill their transactions and can no longer leave the Loop.
  • Can I leave a Barter Loop after I've joined it?
    You may exit any Joined Loop. However, once all participants have also joined a Joined Loop it is considered a Closed Loop, and you are obligated to fulfill your transactions within that Closed Loop. If you do not fulfill your transactions or otherwise make good with your fellow Closed Loop participants, HaveNeed reserves the right to suspend your account.
  • What do I need to know about the Need Feed (app home screen)?
    We call our home screen the Need Feed. Each of the tiles shows other users' Haves and Needs, and they are all indexed against your Haves and Needs which makes the Need Feed uniquely relevant to you. For instance, one tile states "Agnes Has gas lawn mower" and there is a complete loop icon that is half blue and half orange. The blue represents Agnes' Have, and the orange means that you have listed something Agnes wants, so there is a possible barter opprtunity for you to get the gas lawn mower. Another tile states "Trey Needs Canon EOS digital camera" and the loop next to Trey's name is half blue because you listed a Have for a digital camera but Trey hasn't listed anything you need. By clicking on this tile you can look at Trey's Haves and see if there is anything you would be willing to trade for your camera, and if so, you can list a new Need in order to create a complete Barter Loop. You can also chat with Trey first to see if he would be willing to close that loop before you list the Need. Another tile states "Crystal Has IPad 64gb" and the loop next to Crystal's name is half orange because you listed a Need that matches her iPad but you haven't listed anything Crystal needs. By clicking on this tile you can look at Crystal's Needs and see if there is anything you would be willing to trade for her iPad, and if so, you can list a new Have in order to create a complete Barter Loop. You can also chat with Crystal first to see if she would be willing to close that loop before you list the Have.
  • How do I find goods and services available in my area?
    In order to find items in your area: 1) Select the filter icon at the top right of the home screen to expose the filter options panel 2) In the "Received Item Fulfilment" section, select "Local" and use the slider to determine the distance, then select the "Apply" button 3) HaveNeed will then process loop options that match your filter selections
  • How do I post a Have and/or a Need?
    Select the Post icon (+) on the app's bottom menu bar. This will take you to the Post section where you will select whether you want to post a Have or a Need, and whether it is a Good or a Service. When posting items, we require you to provide a name, category and description for search and Loop matching purposes. We give you the option of adding a sub-category in order to aid in further filtering of search results. When posting Goods (Have or Need), as you type the Item Listing Title we do a background search to try and find matches to aid in the listing process. It's not instantaneous because we are accessing third party product data information, but we will show you a list of any potential matches. If you see a match to your item, select it and we will auto-fill as many of the categories as we have information for, including Title, Category, Sub-Category, Description and Estimated Monetary Value. Here's what it looks like in action:
  • What are the different categories of goods and services that I can list in?
    Lists of categories that HaveNeed uses can be found at the following links: Goods: Services:
  • Can I edit a Have or Need after I've posted it?
    Once you have posted an item (Have or Need) you may edit its Description field. However, because of how the multiparty matching technology works, it is not possible to edit the Title of Category on your own. You would need to delete the item and re-post it, or contact customer support at for assistance.
  • Can I delete a Have or Need after I've posted it?
    Yes, you can delete a Have or Need at any time up until it is part of a Closed Loop. Once it is in a Closed Loop, you are no longer able to delete the item and are obligated to fulfill the transaction. To delete a Have or Need, go to your listed items by tapping on the "h|n" icon in the bottom menu bar. Tap on the image of the item yu would like to delete, and on the next screen (Item Detail Screen) at the bottom you should see in red letters "Delete This Have".
  • How much does it cost to use HaveNeed?
    Free for a while. Eventually, we will charge a small fee for each succesful barter transaction in the public HaveNeed network.
  • Can I donate my goods and/or services without requiring anything in return?
    Absolutely! When listing any Have (good or service) you may choose to make it available for free. Other users may request your item in the app and it is upto you to determine whom you would like to give it to.
  • How can I see all of another user's Haves and Needs?
    Click on the User's name from any Item from the Home Screen or a Loop Detail screen which will take you to that User's Profile Screen. On the Profile Screen you will see one blue circle with an "h" and another with an "n". Bly clicking on either of the blue circles, you will be taken to a list of that User's active Haves or Needs.
  • What if I find a Need via search, but haven't listed any Haves?
    If you find an Item that is another user's Need via search, on the Item Detail Screen for that Item you can scroll down and select the "What can I Give to receive this?" button, and HaveNeed will let you know what Items you can post in order to join possible Loops for that Item.
  • What if I post a Have but don't know what I Need?
    That's OK! If you only post a Have, we will present Loop options to you that will let you know of Items that you could possibly receive in exchange for that Have. If any of the proposed trades make sense to you, you can list the displayed Item as a Need and then join that Loop.
  • What if I post a Need but don't know what to post as a Have?
    That's OK! If you only post a Need - and if it exists as a Have in the system - we will present Loop options to you that will let you know of Items that you could possibly give in exchange for that Need. If any of the proposed trades make sense to you, you can list the displayed Item as a Have and then join that Loop.
  • How do Private Groups work in HaveNeed?
    There are a some things to consider regarding private groups: They tend to work best if you have a decent number of interested users who will actively trade (depends on the area and the people, but likely 30+ people) They work best with groups of people who share a sense of community and tend to want to support each other (can be geographically connected groups, or those connected by way of charitable organizations, companies or social groups. One member must take on the role of the admin. The admin determines who may participate in the group, and provides a list of user names and emails to HaveNeed support so we can email the group members their login codes. We do not share the names and emails with any 3rd parties. If your primary interest is in keeping the barter activity within a local area, you can select the filter icon on the top right of the HaveNeed app home screen and use the distance slider to filter the items you will see based on the distance from your location. If your primary interest is in keeping the barter activity restricted to a select group of people, then a private group may be the preferred option. If you remain interested in setting up a private group, please contact us at
  • If I listed an Item as a Have in a private group, can I edit it so it is visible to the public?
    Yes, if you want to change an item's availability from a private group to anyone on HaveNeed, go to your item's detail screen the by selecting the "h|n" menu bar icon, then selecting the item within the "My Haves" section. On the item detail screen, select the "Edit This have" button, scroll to the bottom and select the "Anyone on HaveNeed" radio button, then select "Next", and on the next screen select the "Update" button.
  • If I have listed an Item in one private group, can I move it to a different private group?
    During our initial launch phase, when you post an Item to a specific private group, you may not change that Item's group association. If you are a member of more than one private group during this phase and need to move an item to another group, please delete the Item and re-post it to the other group. Yes, if you want to change an item's availability from one private group to a different private group, go to your item's detail screen the by selecting the "h|n" menu bar icon, then selecting the item within the "My Haves" section. On the item detail screen, select the "Edit This have" button, scroll to the bottom and select the name of the currently associated private group, and that will display a list of all available private groups. Select the private group you would like to associate your Item with, then select "Next", and on the next screen select the "Update" button.
  • What happens if I don't receive my good or service?
    We hope that never happens, but at some point it probably will. For now, the answer is: a) Do your due diligence with your trading partners to get a level of comfort that they will likely follow through on their obligation. b) If a trading partner does not fulfill their obligation, then contact HaveNeed Customer Support either directly in the app from the Loop Detail screen or by emailing We will reach out to the other party and do what we can to rectify the situation. If the other party does not make good, we will suspend their account until such time as they do. At this time, we are not able to insure barter transactions so we really want our members to communicate to the extent necessary to feel comfortable about trading.
  • Can I see the instructional first-run screens again?
  • Why am I asked to enter my postal code, shipping address and phone number?
    We don't share this information with any third parties, and the reasons we request it are: Adding a postal code is mandatory so that the distance filtering on the home feed can function properly. Shipping addresses will be utilized as we incorporate shipping features directly into the app. Phone numbers will soon be used to verify new users, since we don't allow anonymous accounts on the platform. The support staff must also be able to contact users in order to address support issues if necessary.
  • What is Identity Verification by Persona?
    Building a trustworthy marketplace is a top priority at HaveNeed. To help ensure that people are who they say they are and foster a trustworthy trading community, we have partnered with Persona, an ID verification company that allows individuals to securely and easily verify their identity in seconds. How to verify your identity: Tap the "hamburger" icon at the top left of the app screen which will display the settings panel Select Identity Verification by Persona A new window will appear, click Begin verifying to continue Select the type of government ID you wish to use for verification (e.g. Driver License, ID Card, Passport, Permanent Resident Card, Visa or Work Permit) Choose how to provide your ID: Take a photo of your ID on your device Upload a photo of your ID Continue on another device Do your best to take a clear photo of your ID document so the verification can be successful. Make sure the photo is taken in a well-lit location and that there isn't a glare on your ID. Try not to cover any part of your ID with your finger - it's best to place it on a flat surface and take the photo that way. Next you will be guided through the process of taking a selfie, and that should result in a successful verification. If you run into issues with this process or have additional questions, please contact us at Is my personal information being stored? Persona, the company we have partnered with, stores limited data related to your ID for a limited amount of time in case an issue is flagged that requires a manual review (such as an ID being flagged for fraud). The data is then automatically deleted by Persona, and HaveNeed only records that you as a HaveNeed community member successfully verified their identity. How does Persona address data privacy? Persona is GDPR and CCPA compliant, and they have a robust privacy program that includes secure data transfer and processing practices. They are certified under the EU-US and Swiss-US Privacy Shield Frameworks. How does Persona address security? Persona implements bank-grade security and is certified for SOC 2, a leading global security framework. You can review their security page for more details about their commitment to security.
  • Are barter transactions taxable?
    Yes. The IRS barter site which is focused on business barter is here: As of 2020.03.04 the IRS no longer updates this page or their Bartering Tax Center website. HaveNeed can provide you with a list of your barter transactions, but for tax advice, please consult a tax professional. HaveNeed will provide you with a record of your transactions upon request to
  • If I donate goods or services, can I get a tax write-off?
    At this time, if the recipient of your donation is a non-profit, you can request a donation form directly from them. HaveNeed will look to automate this process in the future.
  • Can I cancel my HaveNeed account and have my user data deleted?
    If you no longer wish to maintain an active account with HaveNeed, please contact and we will delete your account and your user data.
  • How do I contact support regarding issues or questions related to HaveNeed?
    You can either initiate support from within the app or email HaveNeed Customer Support at
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